Shipping & Delivery Policy

1. Delivery Areas

• We currently deliver within selected areas of Bengaluru, around our kitchen in Hebbal / Yelahanka and to participating schools.
• Serviceability is confirmed at checkout based on your delivery address or pin code. If your address falls outside our service area, we may not be able to accept the order.

2. Delivery Charges

• Any applicable delivery fee is calculated and displayed at checkout before you confirm and pay for your order.
• Delivery charges may vary based on distance, order value and time of delivery. Where a free-delivery threshold applies, it will be shown at checkout.

3. Delivery Timelines

• Home Delivery orders are freshly prepared and delivered as per the delivery date and time selected at checkout, or as soon as practicable for same-day orders.
• School Lunch Orders are delivered to the named school in time for the scheduled lunch period on the chosen delivery date.
• Estimated delivery times are indicative. Actual timing may be affected by order volume, weather, traffic and other factors beyond our control.

4. Order Confirmation and Tracking

• After you place an order, we may contact you on the phone number or email provided to confirm the details and estimated delivery time.
• Please keep your phone reachable around the delivery window so our team or delivery partner can coordinate with you.

5. Receiving Your Order

• Please ensure someone is available to receive the order at the delivery address during the delivery window.
• For school deliveries, orders are handed over as per the school's process for receiving student meals.
• Because we serve freshly prepared food, we recommend consuming items promptly after delivery.

6. Failed or Delayed Deliveries

A delivery may fail or be delayed if:

• the delivery address or contact details provided are incorrect or incomplete;
• no one is available to receive the order at the address or school within a reasonable time;
• the location is inaccessible, or entry is restricted; or
• circumstances beyond our control prevent delivery.

In such cases the food may not be re-delivered, and charges for perishable items may not be refundable. Please see our Refunds & Cancellations Policy for details.

7. Damaged or Incorrect Items on Delivery

If your order arrives damaged, spilled or incorrect, please contact us on +91 91088 27772 within the timeframe stated in our Refunds & Cancellations Policy, ideally within a few hours of delivery, with your order details and a photograph where possible, so we can put it right.