Privacy Policy

1. Information We Collect

We collect information you provide and information generated when you use our website:

• Contact and order details: name, phone number, email address, and delivery address.
• School lunch details: the student's name, class/section and school, provided by the parent or guardian placing the order.
• Order information: items ordered, order history, delivery preferences and any notes you provide.
• Payment information: payments are processed by our third-party payment gateway. We receive confirmation of payment but do not store your full card or bank account details.
• Technical information: basic device, browser and usage data, and cookies, to help the website work and improve.

2. How We Use Your Information

We use your information to:

• prepare, confirm, deliver and manage your orders, including School Lunch and Home Delivery orders;
• contact you about your order, delivery timing, or any issue that arises;
• process payments and, where applicable, refunds;
• provide customer support and respond to your queries;
• maintain the security of, and improve, our website and services; and
• send you updates or offers where you have chosen to receive them (see Marketing below).

3. Legal Basis and Consent

We process your personal data to fulfil your orders and provide our services, to meet legal obligations, and, where required, on the basis of your consent. By placing an order, you consent to us using your information as described in this policy. You may withdraw consent for optional uses (such as marketing) at any time.

4. Children's Information

Our School Lunch service involves information about children, which is provided by a parent or guardian who places the order. We use this information solely to prepare and deliver the correct meal to the correct student. We do not knowingly collect personal information directly from children, and we do not use children's information for marketing.

5. Sharing Your Information

We do not sell or rent your personal information. We share it only as needed to run our services:

• with delivery personnel or partners, to deliver your order;
• with participating schools, to the extent needed to deliver student lunches;
• with our payment gateway and technology providers, to process payments and operate the website;
• where required by law, regulation, or a valid legal request; and
• in aggregated, non-identifiable form, for analysis and improvement of our services.

6. Marketing Communications

With your consent, we may send you updates, offers and reminders (for example about new menu items or upcoming events) by SMS, WhatsApp, email or phone. You can opt out at any time by contacting us on +91 91088 27772.

7. Cookies

Our website may use cookies and similar technologies to keep the site functioning, remember your preferences, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect how the website works.

8. Data Security

We use reasonable technical and organisational measures to protect your information. Sensitive payment data is handled over secure, encrypted connections by our payment provider. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We keep your personal information only for as long as needed to provide our services, comply with legal, tax and accounting requirements, and resolve disputes. When it is no longer needed, we take reasonable steps to delete or anonymise it.

10. Your Rights

Subject to applicable law, you may:

• request access to the personal information we hold about you;
• ask us to correct or update inaccurate information;
• ask us to delete information we no longer need to retain;
• withdraw consent for optional uses such as marketing; and
• raise a concern about how your data is handled.

To exercise any of these rights, contact us on +91 91088 27772. We may need to verify your identity before acting on a request.

11. Links to Other Websites

Our website may contain links to third-party websites or services (such as payment or delivery partners). We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.