Refunds & Cancellations Policy

1. Cancelling a Home Delivery / Cafeteria Order

• You may cancel or change a Home Delivery order before we begin preparing it. Once preparation has started, the order cannot be cancelled as the food is freshly made for you.
• To cancel or change an order, contact us as early as possible on the phone number below with your order details.
• For scheduled (future-dated) orders, cancellations made well before the preparation window will be eligible for a full refund.

2. Cancelling a School Lunch Order

• School lunches are freshly prepared each morning. You may cancel or modify a School Lunch Order up to the daily cut-off time of 11:00 AM on the delivery day.
• Cancellations or changes requested after the cut-off time cannot be accepted, because the meal will already be in preparation, and these orders are not eligible for a refund.
• If your child is absent, please notify us before the cut-off time to be eligible for a cancellation.

3. Quality Concerns and Damaged Items

• If an item arrives damaged, spoiled, incorrect, or is not of the quality you expected, please contact us within 3 hours of delivery with your order number and a photograph where possible.
• We will assess the issue and, where it is upheld, offer a replacement, a store credit, or a refund of the affected item.
• Reports made after this window, or after the food has been substantially consumed, may not be eligible for a refund.

4. Orders We Are Unable to Fulfil

A refund will normally be provided where:

• we accept payment but are unable to prepare or deliver your order; or
• an item you paid for is unavailable and no acceptable substitute is agreed.

Refunds may not be available where delivery fails due to incorrect address or contact details, no one being available to receive the order, or the location being outside our service area (see our Shipping & Delivery Policy).

5. How Refunds Are Processed

• Approved refunds are made to the original payment method used at the time of the order.
• Refunds are typically processed within 7 to 10 working days after approval, though the time for the amount to reflect in your account depends on your bank or payment provider.
• Any delivery fee is refunded only where the failure was on our side (for example, we could not fulfil the order).

6. How to Request a Cancellation or Refund

To cancel an order or request a refund, contact us on +91 91088 27772 (call or WhatsApp) with your order number, the item(s) concerned, and a brief description of the issue. Our team will guide you through the next steps.